To confirm a holiday booking you must pay a deposit of 10000 INR or 10% of your holiday cost, whichever is the greater, or any applicable higher deposit. If you book 70 days or less prior to departure, full payment is due at the time of booking. After your booking is taken, a confirmation invoice will be sent to you. Full payment must be received upon receipt of the invoice. We accept various methods of payment. If you do not pay in full by the due date, cancellation charges as shown in our full booking conditions will be payable.
For Kaheen to respond to your detailed itinerary request, we require a deposit of 5000 INR for each person for an international holiday and 2500 INR each person for a domestic holiday [within India].
Before your booking is confirmed and a contract comes into existence we reserve the right to increase or decrease prices as they are all subject to availability. Changes will be made known to you before you book. It is important to check the details on the invoice as soon as you receive it. In the event of any discrepancy please contact us immediately. We regret we cannot accept any liability if we are not notified of any inaccuracies [for which we are responsible] at the time of confirmation of the booking. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. All package prices are subject to availability and can change without prior notice. Unless otherwise stated, your booking does not include visa fees, overseas airport taxes, overseas porterage, any government taxes or compulsory charges to be paid locally, [these will be communicated within your documentation, where such fees are known to us]; taxes, levies or other compulsory charges that require payment by you, directly. Where possible we will advise you of any local charges that may be due. Optional excursions or activities booked during your holiday are payable by you. Any sundry costs incurred by you in preparation for your holiday, including but not limited to insurance, vaccinations, screening and medical certifications are at your own cost.
We will advise you of any pricing change at the time of booking. If we become aware of any error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within 7 days of the time of booking, or as soon as reasonably possible. We must reserve the right to cancel the booking if you do not wish to accept the price which is actually applicable to the holiday in which case, you will be given the choice to amend your booking to an alternative holiday, at the correct price.
After booking you will receive an invoice with any important information relevant to the destination you are visiting. We strongly recommend that you check the details and read the information. Upon receiving your travel documents which may include but not restricted to flight e-tickets, hotel confirmation vouchers, sightseeing vouchers etc. please check them thoroughly. It is the clients responsibility to ensure that everything is correct, accurate and in order.
If you wish to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking. An amendment fee of 5000 INR is applicable for each change/alternation being made plus additional fees, charges or other costs incurred as a result of the amendment to your booking will be passed on to you with these costs being advised to you before we effect any changes.
All bookings made with Kaheen are non-transferable.
All payments to Kaheen for your travel arrangements are due once the invoice has been issued and emailed to you. Kaheen reserves the right to cancel all bookings if payments are not received within the specified time without issuing any refunds.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of "force majeure". In these booking conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, closure, restriction or congestion of airspace, airports and ports and all other events outside our control.
1. We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable are performed or provided with reasonable skill and care.
2. We will not be responsible for any injury, illness, death, loss [including without limitation, loss of enjoyment or possessions], damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or 'force majeure' as defined above.
3. Please note, we cannot accept responsibility for any services which do not form part of our contract or offerings. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us as forming part of your holiday and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us in our brochure, on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
4. Our suppliers [such as airlines, accommodation or transport providers] have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.
5. Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. Kaheen has no control over such decisions, and is therefore unable to accept responsibility for them. Where, as a result of force majeure we are obliged to change or end your holiday after departure, but before the end of your holiday [which we must reserve the right to do], we will not pay compensation or refunds [unless and to the extent that any refunds are obtained from suppliers] or reimburse you for expenses incurred. You should have adequate travel insurance for your holiday and claim via your insurance company for any loss or damage to luggage and/or personal possessions or for any expenses incurred. We are not liable for any loss or damage incurred.
Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Kaheen, and for whom Kaheen acts only as an agent [if we make a booking for you]. If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your contracted holiday arrangements with us. The contract will be subject to the excursion/activity provider's terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Kaheen accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness. If in doubt, you should make direct inquiries with the local provider before deciding to buy, and check that you are covered by your travel insurance policy.
Most problems can be sorted out straight away if we are aware of them. If you have cause for complaint whilst on holiday, you must bring it to our attention immediately, or call the emergency contact number provided in your travel documents. They will do their best to rectify the situation. If you do not raise concerns immediately, this may affect our ability to investigate and take remedial action and it may impact on the way your complaint is dealt with. If a problem remains unresolved during your holiday, you should make a complaint in writing to Kaheen within 5 days of the completion of the holiday. Please remember to quote your holiday booking number and daytime telephone number.
Any disputes arising will be subject to the Indian Court of Law.
In order to respond to an enquiry, process a booking or meet your purchase requirements, Kaheen will be required to collect, hold and transfer personal data. We operate by the principles set out in our Privacy policy.
Kaheen and its partners only assist visa applicants to record information onto the visa forms given to them by applicants themselves. The company does not share or undertake any liability for the rejection of any visa. Kaheen will process all visa applications with reasonable care and skill and in accordance with all procedures prescribed by visas and immigration from time to time. However, whilst we use reasonable care to check your application form for obvious errors on the face of the form, we do not guarantee to detect errors with your form, and we do not undertake to verify any information you provide, which you are responsible for ensuring is accurate.The company shall have no liability for loss, delays or non-issuance of any application arising from or in connection with [to include but not restricted to] incomplete application forms, incorrectly or falsely completed application forms, and inaccurate or incomplete supporting documentation.
Applicant's Responsibility: It is the responsibility of all applicants to complete all applications forms truthfully, to provide correct and accurate information and documentation, to ensure that they have a valid passport, and on receipt of a visa, to check the validity of the visa issued to ensure that it covers the period of stay requested, the number of entries required, and that it is valid for the purpose of the trip.
